# Build Your Career as a Customer Service Officer at Danareksa Sekuritas
Stepping into the world of capital markets requires joining an institution that values history, innovation, and professional growth. Established on July 1, 1992, PT Danareksa Sekuritas has long stood as a trailblazer in Indonesia's financial sector. Since December 2018, the firm has operated proudly as a subsidiary of PT Bank Rakyat Indonesia (BRI)—holding a 67% majority stake—alongside PT Danareksa (Persero) with the remaining 33%.
Regulated by the Financial Services Authority (OJK), Danareksa Sekuritas holds official licenses for financial advisory, underwriting, stock and bond brokerage, and mutual fund selling. Beyond financial prestige, working here offers a distinct cultural experience. The environment is dynamic and collaborative, rooted in mutual trust, teamwork, and the celebration of diverse perspectives. If you are eager to thrive in a workplace that balances professional rigor with genuine camaraderie, exploring the Customer Service Officer opening could be your next big career milestone.
## Core Responsibilities of the Role
As the primary touchpoint between clients and the firm, the Customer Service Officer ensures seamless communication and operational excellence. Daily duties include:
* Client Information & Guidance: Deliver precise, comprehensive details regarding company offerings, financial products, and general capital market procedures to both current and prospective clients.
* Account Management: Supervise the opening and ongoing maintenance of securities accounts, encompassing strict document verification and administrative execution.
* Omnichannel Support: Address client inquiries, service requests, and grievances professionally via telephone, email, and face-to-face interactions.
* Cross-Functional Collaboration: Partner closely with internal departments—including operations, compliance, and sales—to resolve client bottlenecks swiftly.
* Regulatory Compliance: Guarantee that all customer-facing workflows strictly adhere to corporate Standard Operating Procedures (SOPs) and OJK capital market mandates.
* Data Integrity: Maintain accurate, up-to-date client records and logs in strict alignment with internal data governance policies.
## Candidate Qualifications and Requirements
To excel in this fast-paced financial ecosystem, candidates must meet specific academic, technical, and interpersonal criteria:
* Educational Background: Hold a Bachelor’s degree from a recognized university in any major, though degrees in Finance, Economics, or Business Administration are strongly preferred.
* Industry Experience: Previous professional experience in a customer service role within the securities or broader capital market sector is a distinct advantage.
* Licensing: Must possess an active WPPE license (Wakil Perantara Perdagangan Efek) issued by the OJK, or have successfully passed the WPPE examination.
* Financial Literacy: Demonstrate a solid foundational grasp of capital market instruments, such as equities, mutual funds, and fixed-income bonds.
* Communication Skills: Exhibit exceptional verbal and written communication abilities paired with a natural customer-first mindset.
* Technical Proficiency: Be highly competent in utilizing Microsoft Office applications, specifically Excel, Word, and Outlook.
* Soft Skills: Thrive under pressure, multitask effortlessly, and maintain a meticulous, solution-oriented approach in high-velocity environments.
Take the next step in your financial career and become a driving force behind our clients' success by joining the Danareksa Sekuritas family today.