# Career Opportunities at PT Infomedia Nusantara: Join the Telkom Group Excellence
As a pivotal subsidiary of the Telkom Group, PT Infomedia Nusantara stands as a leader in media publishing, advertising, and digital communication solutions. Established in 1975, the company pioneered Indonesia’s telephone directory services and has since evolved into a versatile powerhouse, bridging the gap between businesses and consumers while serving as a primary information hub for Telkom subscribers. With ownership structured between Telkom and Multimedia Nusantara, the company has consistently modernized its infrastructure, currently operating under three core business pillars to meet the growing demands of the digital economy.
## A Legacy of Innovation and Growth
The journey of PT Infomedia Nusantara began under the Elnusa GTDI subdivision of Pertamina, where it first produced the iconic Telkom Yellow Pages. Following its transition to PT Elnusa Yellow Pages in 1984 and its rebranding in 1995 after a strategic investment by Telkom, the firm solidified its reputation as an industry veteran. Today, the organization is looking for talented, dynamic professionals to join their workforce. If you are seeking a career path defined by stability, professional growth, and industry-leading expertise, PT Infomedia Nusantara is currently hiring for the following position in March 2026.
## Current Job Opening: Customer Service Representative (CSR)
The Customer Service Representative role is designed for individuals who thrive in fast-paced environments and possess a strong passion for helping others. You will act as the face of the company, ensuring that every subscriber receives world-class support.
Core Responsibilities
* Customer Support: Handle inquiries, service requests, and address complaints regarding Telkomsel products with professionalism and efficiency.
* Issue Resolution: Identify and escalate complex customer concerns that cannot be resolved immediately to the Service Operation Support team via designated ticketing systems.
* Documentation: Accurately record the purpose of each customer visit to the GraPARI center using the proprietary management software provided by Telkomsel.
Professional Requirements
To ensure a high standard of service, candidates must meet the following criteria:
1. Educational Background: Minimum Diploma (D3) degree.
2. Academic Achievement: A minimum GPA of 2.75 for graduates from public universities (PTN) and 3.00 for graduates from private universities (PTS).
3. Communication Skills: Exceptional verbal and written communication abilities, including proficiency in English.
4. Service Mindset: A strong customer-oriented approach with the ability to maintain composure and empathy under pressure.
5. Work Ethics: Proven ability to function effectively both as an independent contributor and as a collaborative team member.
6. Residence: Preference will be given to candidates currently residing in or near the designated placement city or regency.
## Why Build Your Career Here?
Joining PT Infomedia Nusantara means becoming part of a massive ecosystem within the Telkom Group. You will gain access to extensive training programs, gain experience in one of the most reputable service environments in the country, and develop the professional skills necessary for long-term career advancement. Prepare your application materials and take the next step toward a rewarding career with one of Indonesia’s most established organizations.