# Discover Career Opportunities at PT Telmark Integrasi Indonesia: Leading BPO Solutions
Navigating the competitive business landscape requires strategic focus and operational agility. PT Telmark Integrasi Indonesia, an elite Business Process Outsourcing (BPO) powerhouse operating under the umbrella of Quiros Networks, has been redefining operational excellence since 2016. Recognized as one of the fastest-growing BPO firms in the country, the organization delivers comprehensive end-to-end management for non-core corporate functions. By combining elite talent, cutting-edge technology, robust system integration, and advanced infrastructure, the company empowers enterprises to streamline workflows and redirect their energy toward core business expansion.
For ambitious professionals seeking to elevate their careers in a dynamic environment, PT Telmark Integrasi Indonesia offers exceptional opportunities. Current career openings provide a platform to develop specialized skills in financial operations and customer relationship management.
## Current Job Openings at PT Telmark Integrasi Indonesia
The organization is currently seeking driven, talented individuals to fill pivotal roles within the operational department. Review the specific requirements and responsibilities below to find the ideal match for your professional background.
1. Team Leader Desk Collection
The Team Leader Desk Collection plays a critical leadership role, guiding a dedicated group of professionals toward financial recovery milestones while fostering continuous team development.
Key Responsibilities:
* Spearhead the team to consistently achieve and exceed established recovery and collection targets.
* Coordinate and supervise all daily activities within the Desk Collection unit.
* Conduct regular monitoring, mentorship, and coaching sessions to elevate agent performance.
* Generate comprehensive performance reports detailing team achievements and operational metrics.
Candidate Requirements:
* Minimum educational background of a Diploma (D3) or Bachelor’s Degree (S1).
* At least 1 year of proven experience as a Collection Team Leader, preferably within the Financial Technology (Fintech) or Banking sectors.
* Demonstrated expertise in managing late-stage bucket recovery.
* Proficient in Microsoft Office suite, with advanced proficiency in Microsoft Excel.
* Exceptional verbal and written communication skills.
* Strong analytical aptitude for problem-solving.
* Willingness to be stationed in Yogyakarta, with local residents preferred.
2. Agent Desk Collection
The Agent Desk Collection serves as the frontline communicator, engaging directly with clients to resolve financial accounts while providing education and personalized payment solutions.
Key Responsibilities:
* Contact customers proactively via telephone or digital messaging regarding loan repayments.
* Address client inquiries concerning available payment channels and the recovery process.
* Deliver clear, accurate details regarding financial policies, terms, and conditions.
* Analyze payment trends and educate clients experiencing delayed payments on sustainable solutions.
* Negotiate and offer viable resolutions for payment and refund disputes.
Candidate Requirements:
* Minimum educational qualification of a High School Diploma (SMA/SMK).
* Strong communication, persuasion, and negotiation capabilities.
* Solid analytical skills with a proactive approach to resolving issues.
* Proven ability to thrive under target-driven performance metrics.
* Comfortable working daily with computer hardware and software systems.
* At least 3 months of hands-on experience working as a Desk Collection Agent.
## How to Apply
If you possess the drive, dedication, and qualifications outlined above, take the next step in your professional journey with a forward-thinking industry leader. Submit your updated curriculum vitae (CV) directly to the recruitment team via email at [email protected].