# Career Opportunity at PT Citra Van Titipan Kilat (TIKI) Karawang
For over fifty years, PT Citra Van Titipan Kilat (TIKI) has stood as a pioneer and trusted leader in Indonesia’s logistics and courier industry. Established in 1970, the company has continuously evolved to deliver fast, secure, and reliable shipping solutions across the archipelago and internationally. Backed by a robust operational framework spanning 69 major cities, more than 500 representative offices, 3,200 retail outlets, and a dedicated workforce of 12,000 professionals, TIKI remains deeply committed to connecting communities. Driven by the philosophy "Paketmu Duniaku" (Your Package is My World), the organization consistently adapts to meet the modern demands of every generation.
If you possess a passion for exceptional service and want to grow with an industry giant, an exciting career opportunity is currently open at TIKI Karawang.
## Job Role: Customer Service Representative
As a Customer Service Representative, you will serve as the primary brand ambassador for TIKI. Your daily responsibilities will directly influence customer loyalty and brand reputation.
Key Responsibilities
* Maintain a positive, empathetic, and professional demeanor toward all customers at all times.
* Handle incoming customer inquiries, troubleshoot issues, and resolve complaints efficiently.
* Maintain comprehensive product and service knowledge to accurately address client questions.
* Drive customer satisfaction and deliver high-level support across various communication channels.
## Candidate Qualifications
To thrive in this role, applicants must meet the following criteria:
* Gender: Female.
* Age: Between 18 and 25 years old.
* Location: Must currently reside in Karawang.
* Education: Minimum high school graduate (SMA / SMK or equivalent).
* Technical Skills: Basic computer literacy and proficiency in navigating digital tools.
* Soft Skills: Highly communicative, proactive, and solutions-oriented.
## How to Apply
Ready to take the next step in your professional journey? Please compile your updated CV and complete application documents, then send them via email to:
* Email Destination: [email protected]
* Email Subject Format: [Your Full Name]_Customer Service
Important Notice regarding Recruitment Fraud: PT TIKI Karawang Utama strictly enforces a zero-fee policy throughout its entire hiring process. The recruitment procedure is 100% free of charge. Stay vigilant against fraudulent activities using the company's name.